Once your order has been shipped out we will send you a shipment letter with the tracking number you can take it to check the detail information on the related carrier's official website. Tracking Links:
2. How do I contact Customer Service?
Please click Page Menu "Contact US", or send an email to firstname.lastname@example.org
if you already place an order, please write order number in message.
regarding what you need, which will be replied within 12 hours, 48 hours on weekends.
3. Can I change my order information after sending confirmation E-mail?
Yes, all the orders can be changed within 24 hours after your purchase, as we get your confirmation by email.
4. How to cancel my order?
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
- Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.
- Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders cancelled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.
5. When should I order? and When can I get my dress after ordering?
Usually, we need 7-10days for production, and 3-5days for fast shipping service(only USA). so you may get dress 10-15days after place order. this time is for USA, other country will 5-10days longer.
sometimes you need to get dress a few days before your event, in case you need to alter or exchange the dress. so please arrange time for your order. if your order is urgent, please click contact us to sent message, we will help push process.
All dresses are shipped by air express company, Estimate delivery time , an email will reach you when we ship your order for you to track on specific online tracking website.
6. Is the physical dress is as the same as picture?
our physical dress is 90% similarity compared to picture.The color also have color shading compared to the picture of the dress.
7. How do I decide what size to order?
Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.
PLEASE NOTICE that, dress standard size number is not girl's age.
8. How can I find my size?
We strongly recommend you have your measurements taken by a professional seamstress/dressmaker to ensure the accurate measurement before buying any dress online. We have provided the standard size chart for you to choose from if you need a standard size dress.
9. Is the colour of the picture display the same colour as the dress?
Because camera settings and computer monitors can mean the color may vary slightly between the photos and the actual fabric/dress. Colors are subject to the actual dresses you get.
10. Can you make a dress according to the pictures I provide?
We can do it for most ordinary designs. Please email us your pictures with all the specifications. Sometimes the fabrics of the dress you enquired are difficult to find, or the special cut requirements beyond our ability. After our expert designers and dressmakers have reviewed the pictures, we can inform you of whether we can make it.
11. Can you make the dress exactly according to the pictures I send?
Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.
12. Are these used dresses?
All dresses and products we offer are new. We do not accept or offer resale items.
Any more question, please click "Contact US".